Kapsch CarrierCom Group

Regional Technical Support Engineer (m/f)

Location: Warsaw, Poland

Kapsch CarrierCom, a company of the Kapsch Group, is a leading global producer, supplier and system integrator of end-to-end telecommunications solutions. The innovative, business- and mission-critical products and services are based on in-house research & development and selected strategic partnerships. The company’s portfolio comprises solutions for the next generation of mission-critical communication, digitalization of railways, and virtualization in the communication domain.
Warsaw, Poland
as soon as possible
approx. 10%
full time
Polish, English
Your responsibilities
As regional technical support engineer, you will be a member of the Kapsch technical support team for GSM-R projects in Poland.
You will be responsible for the following tasks:
  • Work on customers’ cases and drive them to resolution within the defined SLAs
  • Assume responsibility for everyday cooperation with Kapsch customers (incl. meetings, reporting etc.)
  • Maintainance of GSM networks and infrastructure
  • Provide periodical on-call support for our customers after normal working hours (as part of our 24/7 support team)
Your profile
We are looking for an experienced, customer-oriented individual with an autonomous, proactive, reliable and professional working attitude.
Furthermore, you should possess:
  • Bachelor’s degree or equivalent in engineering, preferably in telecommunications
  • At least 2 years’ professional experience in a support and/or deployment position
  • Knowledge of 2G/3G BSS infrastructure
  • Basic knowledge of GSM/GSM-R, R4 architecture, SS7, SIGTRAN, UNIX/Linux, IP networking principles and ideally also of SDH/transmission aspects
  • Know-how in RF planning and RF QOS measurements advantageous
  • Very good command of Polish and good command of English – both written and spoken
  • Capacity for teamwork
  • Driving license (cat. B)
Our offer to you
  • An interesting full-time position with great responsibility
  • An international working environment and exciting challenges with room for new ideas
  • Flexibility and quick decision-making processes within an internationally operating family business
  • An attractive salary
Apply now!
Do you want to follow this exciting path with us? Then we look forward to receiving your application. For any questions about this job, feel free to contact us under: Angela Riedler, +43 50811 3224
Apply online now
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