Kapsch CarrierCom

Regional Technical Support Engineer

Location: Skopje, Macedonia

The Kapsch Group is one of the most successful technology companies in Austria, with global importance in the future markets of Intelligent Traffic Systems, Railway und Carrier Telecommunications Solutions and Information & Communication Technologies. Kapsch CarrierCom is a member of the group and is a global manufacturer, supplier and system integrator of end-to-end telemetry and telecommunications solutions. As a reliable partner, we offer comprehensive services and customized solutions.
Your responsibilities
As Regional Technical Support Engineer (m/f), you provide support to our local customers in Macedonia. Your responsibilities will include the following tasks:
  • Act as interface between customers and our centralized Kapsch CarrierCom engineering, deployment and L2/L3 support organisations to ensure that technical questions and issues are handled in a professional and timely manner as per contractual obligations
  • Provide hands-on support during installation, integration and acceptance activities at customers’ premises
  • Provide answers for general usage and operational questions and issues
  • Support customer and internal support teams to identify the root cause of technical problems and provide/implement solutions
Your profile
We are looking for an experienced individual with an autonomous, proactive, reliable and professional working attitude. Furthermore, you should possess:
  • Successfully completed education as telecom engineer (m/f) with very good understanding of mobile/IP networks
  • At least 2 years’ professional experience in a support and/or deployment position
  • Advanced expertise in computer networking (routing/switching etc.)
  • Strong experience with Cisco SP equipment or relevant IP experience with other vendors in the area of Service Provider business
  • Advanced MS Office skills
  • Fluency in written and spoken English (Level B1)
  • Strong soft skills to interact with customers
Our offer to you
  • An interesting full-time position with high responsibility within one of our growing markets
  • An international working environment and exciting challenges with room for new ideas
  • Flexibility and quick decisions within an internationally operating family business
Apply now!
Do you want to follow this exciting path with us? Then we look forward to receiving your application. For any questions about this job, feel free to contact us under: Angela Riedler, angela.riedler@kapsch.net
Apply online now
Skopje, Macedonia
As soon as possible
Approx. 15%
English, Macedonian
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